Refund Policy

The Short Version

You can get a full refund within 14 days of buying, as long as you've used less than 10% of the credits from that purchase. After that, purchases are final, except for duplicate charges or a technical problem we can't fix.

What This Policy Covers

Voidless.dev is operated by Voidless Dev Inc. in Canada. This policy covers everything you can buy on Voidless:

• Voidless+: a one-time payment of $39 CAD. You get 4,000 credits and the Plus features. It is not a subscription, so it never renews and there's nothing to cancel.
• Credit packs: $1 CAD buys 100 credits. This includes auto top-ups.
• Team seats: $10 CAD per seat, one time.

14-Day Refund

We'll refund a purchase in full if both of these are true:

• You ask within 14 days of the purchase date.
• You've used less than 10% of that purchase's credits. For Voidless+, that means fewer than 400 of its 4,000 credits. For a 1,000-credit pack, fewer than 100.

Team seats can be refunded within 14 days of purchase.

We count the credits your account has spent since that purchase. Free, bonus and promotional credits can't be refunded.

After 14 Days, or After 10% Use

Once 14 days have passed, or you've used 10% or more of a purchase's credits, that purchase can't be refunded. There are two exceptions:

• Duplicate charges. If you were charged twice for the same thing, we refund the extra charge.
• Technical failure we can't fix. If a problem on our side stops you from using what you paid for and we can't fix it, we'll give a full refund or a pro-rata refund for your unused credits. We decide which.

What a Refund Removes

A refund cancels the purchase. We remove that purchase's credits from your account. If you're refunded for Voidless+, your account loses Plus features. If you're refunded for a seat, the seat is removed. Assets you already made stay yours.

Failed Generations

If a generation fails, we give back its credits automatically. This is a credit refund, not a money refund, and you don't need to ask for it.

How to Ask for a Refund

Contact us through our Support page or email [email protected]. Please include:

• the email address on your Voidless account
• the date of the purchase

We reply within 2 business days. Approved refunds go back to the payment method you used. Your bank may take 5 to 10 business days to show the refund.

Chargebacks

Please contact us before you file a chargeback with your bank. Most problems are fixed faster that way. If you file a chargeback without contacting support first, we may suspend your account. Either way, we remove the credits and features that came with the disputed payment.

Buyers in the EU and UK

At checkout, you ask us to give you your credits and features right away. You also confirm that you understand you lose your legal 14-day right to withdraw once you start using the credits. Even so, the 14-day refund described above still applies to you. We offer it to everyone as a goodwill policy.

Your Legal Rights

This policy doesn't remove any rights you have under the consumer laws where you live.